The 2025 Winter Focus Training is a training program designed with the intention to update the Hospitality Information Desk student body staff regarding policy and operational updates created during the academic school year. 

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Content

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The topics for the Winter Focus Training are:​

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Hi Desk Log

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Daily Task Sheet

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Courtesy Key Log

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Temporary Key Cards

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HI Res-Life Spreadsheet

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Form 

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The 2025 Winter Focus Training has adopted a digital form factor as a website that is intended to be utilized as a tool by full time staff to train the HI student body staff on the selected training topics. 

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Full time staff will train student staff one on one. 

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Structure

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The content of the training has been structured using three pillars:

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1. Learn

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2. Demo 

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3. Quiz​

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These three pillars are aimed to train students effectively by learning updated information and reinforcing their learning by methods such as memory recall, chunking and visualization. These three learning pillars were designed to ensure knowledge acquisition by all trainees. 

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