Hospitality Information has multiple desks across the UC San Diego campus.
North Torrey Pines Living Learning Neighborhood (NTPLLN) - 6th College
Tapestry Building, South East corner, across from Sixth Market
Theater District Living Learning Neighborhood (TDLLN) - 8th College
Sankofa Building, North side, across the quad from Podemos building.
Coming Soon:
Pepper Canyon Living Learning Neighborhood (PCWLLN) - Fall/Winter 2024
Ridge Walk North Living Learning Neighborhood (RWNLLN)- 2025
At each HI-Desk location, full-time staff are available to provide support and leadership on a day-to-day basis.
-
Organizational Chart
Director Of Hospitality and Conference Services
Umut Brown
Operations Manager
Steven Silvas
Sales Manager
Flora Elman
Reservation and Event Process Manager
Pamela Johnsen
Hospitality Information Supervisor
Alaric Bermudez
Conference Operations Specialist
Diana Magdaleno
Operations and Conference Analyst
Christopher Gonzalez
Conference and Event Services Coordinator
Julie Torres
Hospitality & Community Relations Coordinator
Julio Villarruel
Hospitality Information Assistant
Angela Lopez
Hospitality Information Assistant
Manny Puentes
The HI-Desk operates 7-days a week.
Normal operating hours for the HI-Desk:
Monday thru Friday 8AM - 9PM
Saturday and Sunday 8AM - 4PM
Modified hours: 8AM - 4PM
Closed on all UCSD recognized holidays: Link to UCSD Administrative Calendar
Summer Conference Season
Normal Operating Hours:
7AM - 11PM
A majority of the HI-Desk department is comprised of student staff. Each student is trained on the different roles and responsibilities of the department as a Hospitality Clerk.
Overview of Roles:
Front Desk [Key management, Customer service]
Mail + Packages
Meeting Support [Set-up, Customer service]
Meeting Room Administrative Support
Student Staff Shift Structure:
3 shifts per day at each HI-Desk location
2 students scheduled per shift
-
Shift structure may vary depending on the level of the department activity or student availability.
Hospitality Information serves as a central point of interaction between the residents of a college in terms of keys, mail and packages while being a resource and support system for the various community partners.
HI’s purpose is to provide exceptional customer service and resources, maintain security of mail, keys and packages, handle resident and guest inquires and requests, assist with move-ins and move-outs, coordinate work orders with various campus partners, and provide support as the onsite contact during meetings.
Responsibilities
-
Secured custodianship of all mail, keys and packages, as well as all software pertaining to resident information.
Keys
-
-
Assisting with lockouts during business hours, documenting courtesy keys, following up with overdue returns and communicating with Housing Contracts for lost key charges
-
Keep accurate inventory of all keys, updating logs and documenting all transactions (i.e. creation of key packets for move-in, lost key charges)
-
Place replacement key orders with through the Lock and Key ordering portal and following up on any overdue orders
-
Mail/Packages
-
-
In collaboration with mail services and IPPS, coordinate delivery, correct documentation upon receiving and pick up of all mail and packages for the residents of community
-
Troubleshoot package and mail discrepancies, coordinating with resident, Housing Contracts and mail services.
-
Meeting Support
-
-
Staff to be the onsite contact for clients during a meeting, available as a resource, troubleshooting situations that arise and provide customer service as needed
-
Work collaboratively with campus partners (i.e. IT, Custodial Maintenance) to ensure all facilities are functioning properly
-
Partnerships
-
-
Constant collaboration with the ResLife team in handling the various move-ins and move-outs of the community:
-
New Contracts – First time residents of the community
-
Inter-College Transfers – Moving from one college into another
-
Room Changes – Moving from one bed space to another within the community
-
Move Outs – Termination of contracts
-
-
Attending weekly/bi-weekly/monthly (what is established in that community) with the various campus partners to share process, communication and concerns or updates.
-
Assist in promoting community events, resource for residents with general inquiries
Hospitality Information has multiple desks across the UC San Diego campus.
North Torrey Pines Living Learning Neighborhood (NTPLLN) - 6th College
Tapestry Building, South East corner, across from Sixth Market
Theater District Living Learning Neighborhood (TDLLN) - 8th College
Sankofa Building, North side, across the quad from Podemos building.
Coming Soon:
Pepper Canyon Living Learning Neighborhood (PCWLLN) - Fall/Winter 2024
Ridge Walk North Living Learning Neighborhood (RWNLLN)- 2025
At each HI-Desk location, full-time staff are available to provide support and leadership on a day-to-day basis.
-
Organizational Chart
Director Of Hospitality and Conference Services
Umut Brown
Operations Manager
Steven Silvas
Sales Manager
Flora Elman
Reservation and Event Process Manager
Pamela Johnsen
Hospitality Information Supervisor
Alaric Bermudez
Conference Operations Specialist
Diana Magdaleno
Operations and Conference Analyst
Christopher Gonzalez
Conference and Event Services Coordinator
Julie Torres
Hospitality & Community Relations Coordinator
Julio Villarruel
Hospitality Information Assistant
Angela Lopez
Hospitality Information Assistant
Manny Puentes
The HI-Desk operates 7-days a week.
Normal operating hours for the HI-Desk:
Monday thru Friday 8AM - 9PM
Saturday and Sunday 8AM - 4PM
Modified hours: 8AM - 4PM
Closed on all UCSD recognized holidays: Link to UCSD Administrative Calendar
Summer Conference Season
Normal Operating Hours:
7AM - 11PM
A majority of the HI-Desk department is comprised of student staff. Each student is trained on the different roles and responsibilities of the department as a Hospitality Clerk.
Overview of Roles:
Front Desk [Key management, Customer service]
Mail + Packages
Meeting Support [Set-up, Customer service]
Meeting Room Administrative Support
Student Staff Shift Structure:
3 shifts per day at each HI-Desk location
2 students scheduled per shift
-
Shift structure may vary depending on the level of the department activity or student availability.
Hospitality Information serves as a central point of interaction between the residents of a college in terms of keys, mail and packages while being a resource and support system for the various community partners.
HI’s purpose is to provide exceptional customer service and resources, maintain security of mail, keys and packages, handle resident and guest inquires and requests, assist with move-ins and move-outs, coordinate work orders with various campus partners, and provide support as the onsite contact during meetings.
Responsibilities
-
Secured custodianship of all mail, keys and packages, as well as all software pertaining to resident information.
Keys
-
-
Assisting with lockouts during business hours, documenting courtesy keys, following up with overdue returns and communicating with Housing Contracts for lost key charges
-
Keep accurate inventory of all keys, updating logs and documenting all transactions (i.e. creation of key packets for move-in, lost key charges)
-
Place replacement key orders with through the Lock and Key ordering portal and following up on any overdue orders
-
Mail/Packages
-
-
In collaboration with mail services and IPPS, coordinate delivery, correct documentation upon receiving and pick up of all mail and packages for the residents of community
-
Troubleshoot package and mail discrepancies, coordinating with resident, Housing Contracts and mail services.
-
Meeting Support
-
-
Staff to be the onsite contact for clients during a meeting, available as a resource, troubleshooting situations that arise and provide customer service as needed
-
Work collaboratively with campus partners (i.e. IT, Custodial Maintenance) to ensure all facilities are functioning properly
-
Partnerships
-
-
Constant collaboration with the ResLife team in handling the various move-ins and move-outs of the community:
-
New Contracts – First time residents of the community
-
Inter-College Transfers – Moving from one college into another
-
Room Changes – Moving from one bed space to another within the community
-
Move Outs – Termination of contracts
-
-
Attending weekly/bi-weekly/monthly (what is established in that community) with the various campus partners to share process, communication and concerns or updates.
-
Assist in promoting community events, resource for residents with general inquiries